Join our Squarelet team now
and be part of our family

Why Squarelet?

favorite
We love to help others successful
group
We are one big happy family
free_breakfast
Flexible working environment

Customer Care

Your task is to care for our customers. Help them, guide them and make sure their business grows and grows!

location_on Gelugor, Penang
attach_moneyRM1800 - RM2500
moodLong term position. We want someone that will be with us till the end.
RESPONSIBILITIES
  • Maintaining a positive empathetic and professional attitude toward customers at all time
  • Communicating with customer through various channel eg: live chat, phone call, email and whatsapp
  • Responding promptly to customer inquiries
  • Observe client usage pattern
  • Recommend potential system features to management by collecting data from customer's feedback and needs
REQUIREMENTS
  • Diploma/Degree or equivalent
  • No worries, Fresh Graduates are welcome!
  • Enjoy providing assistance to customers
  • Ability to stay calm when customer are stress or upset
  • Good communication skill-verbal and written
  • Comfortable using computers
  • IT savvy
TANGGUNGJAWAB
  • Mengekalkan sikap empati dan profesional dengan pelanggan sepanjang masa
  • Berkomunikasi dengan pelanggan melalui pelbagai saluran. Contohnya: live chat, panggilan telefon, e-mel dan whatsapps
  • Menjawab pertanyaan pelanggan dengan segera
  • Mengawasi corak pembelian pelanggan di web shop
  • Mengesyorkan fungsi sistem yang berpotensi kepada pihak pengurusan dengan mengumpulkan data dari maklum balas pelanggan
  • Boleh bekerja dengan jabatan yang berkaitan
  • Memastikan kepuasan pelanggan berada di tahap yang tinggi
KEMAHIRAN & KELAYAKKAN
  • Diploma / Ijazah mahupun setaraf
  • Fresh Graduate ATAU sekurang-kurangnya 1 tahun pengalaman kerja
  • Mempunyai pengetahuan dalam Customer Service
  • Keupayaan untuk bertenang dalam menghadapi pelanggan yang mengalami tekanan atau kekecewaan
  • Kemahiran berkomunikasi dan bertutur dengan baik secara lisan mahupun bertulis - Bahasa Malaysia & English
  • Selesa menggunakan komputer
  • Celik IT
SOUNDS LIKE YOU?
Submit your resume to Hello@Squarelet.com
@2010-2018 Squarelet Sdn Bhd (983531-U)